Platform overview
One system between the theatre list and the bank statement
Anaemate is not a billing form with a mobile app attached. It is the connective layer between where a case happens, what the patient is told, what is claimed, what is collected and what is reported.
Introduction
Why the connections matter more than the features
Most practices already have something for each stage. A logbook or a phone photo for capture. A spreadsheet for rules. An email for the quote. A billing agent for the claim. A bank statement for reconciliation. Individually, each works.
The cost is in the joins. Every hand-off re-enters data, introduces delay, and creates a place where a case can be dropped without anyone noticing — because no single system holds the whole picture, no single view shows what is missing.
Anaemate exists to remove those joins. The same record carries a case from capture through to reconciliation, which is what makes it possible to ask what has been billed but not collected, and get an answer.
The billing lifecycle
The seven stages
Each stage passes a complete record to the next. Nothing is re-keyed, and the audit trail runs the full length of the process.
Capture
Patient and procedure details enter the system from a sticker or theatre list rather than from manual data entry.
Anaesthetist, in theatre
- Scan a patient sticker with the mobile camera to create the record.
- Import a theatre list to create multiple records at once.
- Correct or complete details from the mobile app or the web dashboard.
Validate
Eligibility is confirmed before a quote is issued, so cover is established up front.
Automated, with review
- Confirm patient eligibility as part of the capture step.
- Identify the payer — fund, Medicare, DVA, workers’ compensation or defence.
- Surface missing details before they become a rejected claim.
Quote and consent
An estimate is produced from the payer, the item numbers and your billing rules, then issued to the patient for informed financial consent.
Automated, patient-facing
- Quotes calculate from the patient’s fund or payer type and your configured rules.
- Patients receive a written estimate of their likely out-of-pocket cost.
- Wording explains why an anaesthetic fee cannot always be fixed before surgery.
- Consent and the communication history are retained against the record.
Bill and claim
Claims are prepared and lodged to Medicare and health funds through ECLIPSE.
Billing team or automated
- Billing rules apply a unit value, gap fee or total fee to a list or an individual case.
- Claims can be submitted on the day of the procedure.
- Workers’ compensation, DVA and defence claims are supported.
- Public-in-private claiming is supported.
Collect
Patient payments are collected by bank transfer or card, and outstanding accounts are followed up.
Automated, with billing support
- Bank transfer is offered at no cost to the patient.
- Card payment is available, with an additional fee met by the patient.
- Overdue accounts are followed up rather than left to age.
Reconcile
Receipts are matched against accounts so that billed, received and outstanding are three distinct, visible numbers.
Practice administration
- Accounts reconciliation across patient and payer receipts.
- BAS and end-of-financial-year reporting.
- Refunds tracked against the originating account.
Report and optimise
Performance is visible at provider and practice level without exporting to a spreadsheet.
Doctors and practice managers
- Total earnings and hourly rate by surgeon, list or date.
- Outstanding accounts and payment status.
- Financial reporting for the practice, and Insights analytics on Premium and Groups.
Product architecture
How the platform is layered
Capture is deliberately separated from processing, and processing from control. That separation is what allows a doctor to work from a phone while an administrator works from a portal, on the same records.
Point of capture
Mobile app — sticker recognition, theatre-list import, case review.
Anaesthetist
Processing
Eligibility validation, billing rules, quote generation, consent issue and capture.
Automated
Claiming and collection
ECLIPSE lodgement to Medicare and funds; patient payment by transfer or card.
Billing team and automation
Control
Reconciliation, refunds, outstanding accounts, audit history, permissions.
Practice administration
Reporting
Earnings, hourly rate, procedure volume, outstanding balances, group views.
Doctors and directors
Role-based experiences
The same data, scoped to the person looking at it
Access is determined by role. A doctor sees their practice; an administrator sees the operation; a director sees the group.
| Role | Surface | What they see |
|---|---|---|
| Anaesthetist | Mobile app and web | Their own cases, billing progress, earnings and hourly rate, outstanding accounts. |
| Practice manager | Web administration portal | All providers, billing rules, templates, reconciliation, user permissions and audit history. |
| Billing staff | Web administration portal | Work queues, exceptions and rejections, outstanding accounts, patient enquiries. |
| Group director | Web administration portal | Group-level and doctor-level reporting, policy configuration, provider onboarding. |
| Patient | Email, SMS and payment page | Their estimate, the consent wording, the account and how to pay it. |
Capability index
Every capability, documented
Each page sets out the operational problem, what the capability does about it, which role owns it and what the interface shows.
Configurability
Configured once, applied always
Billing rules, communication templates, pre-operative forms and payment arrangements are configured at practice or group level, then applied automatically. Groups can preserve individual doctors’ billing preferences within a shared policy.
Mobile and web
Two surfaces, one record
The mobile app is built for capture and review between theatre and consulting rooms. The web portal is built for administration, reconciliation and reporting. Both operate on the same records, so a case captured on a phone is immediately available to the practice.
Next step
See the platform against your own workflow
The most useful consultation walks through how your practice captures cases and handles quotes today, then shows where Anaemate would change it.