Support

Find the right pathway

Doctors, administrators and patients need different things. Choose the one that matches your situation rather than a single general enquiry route.

Support pathways

Who are you, and what do you need?

Capturing cases, reviewing billing, app access and account questions.

Configuration, users and permissions, templates, reconciliation and reporting.

Understanding an account, paying an invoice, refunds and payment difficulty.

Claims, rejections, outstanding accounts and payer issues.

Payment status, allocation, refunds and banking configuration.

Security questionnaires, privacy assessments and vulnerability reports.

New practices, groups, enterprise organisations and pricing.

Common tasks

Knowledge base

A structured knowledge base does not currently exist. Until it does, the resource centre and FAQs are the available reference material.

Escalation

Escalation pathways and response commitments by tier require confirmation. Support inclusions differ between Anaemate, Premium and Groups.

Support email: